Tag Archives: research

Too many clicks

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How much does a click cost? How much are you prepared to pay per click? What is your information worth?

Public librarians find ourselves with a dilemma: do we continue to pay for expensive information databases that don’t get used despite consistent, clever and targeted promotion? As information specialists we appreciate the value of these types of information resources, but our customers don’t seem to be easily converted.

I feel treasonous to my profession by even asking this question. At a recent meeting of librarians who work in public libraries to discuss this topic, this question did not even arise. The academic peer-reviewed scholarly articles that are stored in these locked databases and therefore not freely available on the internet are gold, in the view of librarians and academics, and therefore beyond question.

People doing formal study have access to hundreds and thousands of these databases through the libraries of their tertiary education institutions. Victorian residents also have access to hundreds of these databases freely via the State Library of Victoria with a free membership.

To access one of these information databases as a public library member all you need do is have a current library membership, go to the library website, find the webpage where the online databases are located, select the database you want, put in your membership details, then hopefully you will arrive at the search screen (but not always – there may be a few more clicks yet). The search screen is often unlike a well-known Google key word search box; you may have to think a little to put a sensible search together. In regards to Boolean searching, Librarians know that Google assumes “and” when putting in keywords while most information databases don’t so you will need to add your own “and” “or” or “not”.

OR you can go to Google and put in the key words and cross your fingers. So ONE click compared to a likely minimum of FIVE. And many of these information databases are slow to load so you also have to wait.

Ask most librarians how they search online and many will say that depending on what they are searching for, they might first go to their own library catalogue, then Google, maybe Wikipedia, (or vice versa),and then delve deeper into the information databases once they have defined the information needs fully and if it is required by the customer.

There are a few information databases that the public customer does ask for and get real value from and these are Ancestry for family history research and perhaps a newspaper archive such as Newsbank. There are also some really great free information databases available online such as Picture Australia, the Better Health Channel, Law 4 Community, the Internet Movie Database, and dare I say Wikipedia.

So as a member of a public library what do you think? What do you want? Are these expensive but valuable specialist information databases a necessary resource that public libraries should be buying and offering with your free membership? Or are you happy Googling away, taking your chances with information that needs verification? Where should we be spending the public funds responsibly?

More information please

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Three questions in one day had me at a loss recently:

1.    “I am looking for a particular book about the Sydney Harbour Bridge. I can’t remember the title and I don’t know the author. It was mentioned on a TV show I was watching recently but I can’t remember what show it was. Can you find it for me?”

2.    “I want to read a book I saw mentioned in a newspaper a while ago. I don’t know the title or the author. It is written by a roadie of a big rock band but I can’t remember which band.”

3.    “I want a book about living with a spinal cord injury with Australian content. I don’t have access to the internet at home and I won’t use it here at the library!”

Now I will do my best to try to help these people: I will do subject searches of the library catalogue; I will search probable TV show websites and newspaper resources; I will search Amazon and Google. I will think laterally trying to come up with some way to find what these people are looking for.

Of course I found many books about Sydney Harbour Bridge but not the one sought by this particular individual. I found many books written by roadies of rock bands but not the one the man wanted. I found many relevant and detailed websites pertinent to Australians living with spinal injury and these listed books that may have been of use, but since this person flatly refused to look at the internet this avenue of information was not an option.

It really does help to have a title or an author to begin the search. In each of these cases I sent the person away to perhaps find more information to help with the search. I felt like a failure. I continued to think and search long after they had gone trying to find the elusive book they sought. But it is really a lost cause without a little more information.

It is amazing how often someone will come in asking for a particular book saying “I don’t know the title or the author but it has a blue cover.” Or something similar. More often than not, through questions asked in the ensuing conversation, I can discover the book they mean and find it easily.