What is a Library?

The father of library science, Dr. S. R. Ranganathan, defines the term ‘library’:

“A library is a public institution or establishment charged with the care of a collection of books and the duty of making them accessible to those who require to use them and the task of converting every person in its neighbourhood into a habitual library goer and a regular reader.”

Oxford defines a ‘library’:

“A building or room containing collections of books, periodicals, and sometimes films and recorded music for the use or borrowing by the public or the members of an institution.”

Cambridge definition:

“A building, room, or organization that has a collection, especially of books for people to read or borrow, usually without payment.”

Wikipedia definition:

“A library is a curated collection of sources of information and similar resources, selected by experts and made accessible to a defined community for reference or borrowing. It provides physical or digital access to material and may be a physical location or a virtual space, or both.”

Nowhere are the words ‘programs’, ‘events’, ‘performance’, ‘show’, or ‘hub’ mentioned.

It is a sad day when a library collection is being arbitrarily shoved aside to make room for random artists to show-off. And these significant decisions are being made not by ‘experts’. Not by Library Professionals. Not by the people who are educated and qualified and comprehensively appreciate the importance of a properly functioning library with an appropriately curated collection.

A Library is not a hall, or a meeting place, or an auditorium. It is not a place where individuals ‘perform’. That is a different place: maybe an Arts Centre, or a public hall.

In trying to reinvent themselves to assure a slice of public funding, public libraries have done a disservice in trying to be all things to all people. Basic storytime has morphed into miked-up performance to a large crowd expecting a ‘show’. While you can’t deny the popularity of storytime sessions in every public library across the nation, it has raised the expectation to put on a show for every single event, week, cause, and celebration.

Science Week becomes an opportunity for a Science Show complete with explosions. Children’s Book Week invites character dress-ups, but also another “show” based on the theme.

These examples are relevant in the library space, but now “they” expect this every week for every random idea or theme. Libraries exist on the premise of inclusivity. But where are the ‘collections’ in all of this? Where are the books? Where are the spaces for investigation, learning, study, and contemplation? Where is the avenue for the Self-Initiated Lifelong Learning Experiences?

I don’t believe all people are lazy and mindless and willing to sit back and be delivered an idea through a performance. All people are creative and wish to activate their own thing.

I believe libraries need to focus on the very core definition of a ‘library’ in order to reinvent themselves, and not accept the current coercion that reduces the library to a day centre, performance space, community hub, and marketing opportunity.

I am a book lover and perpetually curious about this life. I love to read and investigate. I can do some of that online, but I also like to delve into a physical book, being unplugged, sitting under a tree, holding the book in my hand, turning the pages, absorbed in the unfolding story. This story inevitably leads to further investigation and more reading resources as I delve and learn further.

Public libraries need help from everyone as public funds are being redirected and usurped into other areas by people not qualified, or educated to understand the elemental and crucial function of a ‘Library’. If there are no books, regardless of the format, it is NOT a library!

Me and many other Library Professionals like me have worked hard and conscientiously for libraries for many years, but I fear that public libraries won’t be there when I am retired and looking for a good book to borrow.

Public Libraries RIP.

 

The Creative Library

Annie Talvé and Dr Sally Gray presented a workshop at Dandenong Library that I attended. The Creative Library builds on the work they presented in their 2014 report Creative Communities: The cultural benefits of Victoria’s public libraries. This report can be found on the Public Libraries Victoria Network website.

A room full of library professionals enjoyed a fun and informative day “thinking with our hearts, heads and feet” led by Annie and Sally. We challenged our presumptions, analysed our actions, and debated about our work.

As a designer in my early years, and a lover of art, design and all creative endeavours, no one needs to remind me that ‘everyone is creative’. My attitudes are creative. I always think outside the box. Flexibility of thought is an asset in all we do in this life.

Annie runs Project SiSu which “is a creative consulting practice specialising in tackling organisational transitions and framing the benefits of culture in all its varied forms”.

I recall attending a workshop led by Annie at Waurn Ponds Library several years ago. She was then embarking on her research for the resulting Creative Communities report. The New Nirvana on her website sums up the conversations from those workshops.

Cookbooks

The package was waiting for me when I arrived home and I knew what it contained; two new cook books.

A home library was always part of my vision for my dream home, until I started work in a public library. Working with books every day changed this obsession. Realising the multitude of books in this world, and knowing I will never read them all humbled me. There are few books that I want to reread. There are some exceptions, but not many.

Cook books I am obsessed with. Like many people I am drawn to them and love them. You only have to visit 641.5 in the non-fiction collection in any public library to know that this is a shared obsession. We all love to eat delicious food and many of us like to prepare delicious food. Many of us enjoy looking at the beautiful photographs representing the recipes.

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So I buy cookbooks now and then. The Plant Power Way by Rich Roll and Julie Piatt I had searched for in bookshops since it was first published and I could not find it anywhere in and around Melbourne. So in desperation I ordered it online when they released the new book This Cheese is Nuts by Julie Piatt. I found a local supplier (not a bookshop) at The New Normal Project and finally the books are added to my home library of cookbooks.

Now all I have to do is start trying the recipes.

#glamblogweekly

Square eyes

“You’ll get square eyes if you watch so much TV.”

This was a familiar catchcry from my mother to me when I was a child. And I admit I loved watching television. Brought up on Gilligan’s Island, The Brady Bunch, Skippy, and Get Smart, I am a product of the television generation. Later in my teens I would hurry to get my maths and physics homework finished in time to watch the Monty Python TV series.

Back in the 50’s when TV first arrived in Australia my father was an electronics nerd and built a crude TV with the screen and not much else, by his description. When I said to my parents at three years of age, “I see two TV’s!”, they realised I probably needed spectacles; and I have worn them ever since.

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How viewing has changed though! We are in the midst of huge change. Since we had the NBN connected I don’t often watch the mainstream TV channels anymore, instead switching over to Foxtel or streamed channels. Binge watching series favourites such as House of Cards, Suits, and finding new creations such as The OA, in between episodes of Game of Thrones, have transformed my weekends into marathons that do indeed make me feel like my eyes are getting squarer. Surfing the YouTube content is a pastime sure to waste untold hours that could be better used. Now I’ve heard of Gregg Braden just because he cropped up in the YouTube feed, and many others via Oprah’s hyped-up Super Soul Sessions.

Once I listened to commercial radio stations like 3XY for hours in my room, or later in my car driving to and from University. The first music album I bought for myself was The Essential Beatles on black vinyl. Nowadays I am an avid podcast listener, preferring to choose my content free of awful advertising that disturbs my serenity.

A typical evening’s viewing consists of something like an AFL football match on the big screen, my husband searching GumTree on the Mac on his lap, and me with my earphones plugged in to my iPad watching Suits or Utopia. I wonder if my highly connected father, who was an expert in HAM radio and Morse Code, would enjoy this lifestyle of multiple screens.

Given that I have taken on the challenge to #glamblogweekly I must accept that some of my content might ‘suffer’.

Row X

We stood at the back of the hall clutching our tickets for Row X dismayed that the rows stopped at Row V. There was no Row X. The group of us grew in numbers as we hailed the attention of an usher. Traipsing back out to the foyer we were reallocated tickets to the Balcony in Row OO.IMG_8860

This was our experience when we purchased tickets online for the Elvis Tribute Show with Jack Gatto at Melbourne Town Hall. As an information professional I know about the quick evaluation of reliable sources; and in my defense it was not me who found and selected the website. But I should have checked.

So an expensive and annoying lesson learned. But the show was good and Jack Gatto gave a great show with a powerful voice very like Elvis. The choir, backing singers, and big band were led by John St Peeters. Jack did the outfits justice and enthusiastically busted the moves. Not quite the decade for us, but you can’t deny those classic songs.

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Earlier we had enjoyed beer and a meal at Il Pom Iltalian at Federation Square, while young football fans, dressed in blue and white and yellow and brown, played kick-to-kick under yellow fluoro lights in the ‘square’.

After the show we walked back to our car parked in the gardens. The cold winter night air shimmering rainbow fog against the colourful lights of the Melbourne cityscape.

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#glamblogweekly

 

Let me count the ways

What’s your blog about? That is the first question posed for the yearlong Twitter challenge for library professionals to #glamblogweekly.

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Katie of Strawberries of Integrity gave an efficient bullet point list to answer this question. And I relate to most of those: life,  bereavements; family; music; movies; reading; some library…I would add art; books; design; podcasts, tech, genealogy, and general musings.

I loved the article length posting by Paige the Librarian in answer to the question for #glamblogweekly and find her explanation defining the differences between the professions excellent, so much so that I quote it here:

“To look at it a different way, a librarian might search for a book that directly meets an information request. An archivist might go to that same book and think about how the book got on the shelf and who owned it before it got there and if there are any bookmarks in the book. A museum curator might think about which illustrations or spread of the book would look nice in an exhibition. A historian might think about the era the book was published in and what it tells us about that era. A conservator might look at the book and think, how much longer will this book last and what can I do to make it last longer? It is true, we are sometimes very different.”

So I began blogging in 2006 with The Blog of a Footballer’s Mother. This was very much a journal about following the journey of one of my sons as he became an AFL footballer. I then started French Accent as a way to pursue my love and appreciation for French culture. This blog remains online but I don’t post there anymore, despite my continuing yearning for some elusive French quality in my days.

Soon after I started SuesBent and have been dabbling ever since. ‘suesbent’ is the abbreviation of my name back when Hotmail first appeared and 8 characters was the limit for the username. (showing my age) I use it to sign my paintings too. I like the play on words that “Sue is bent” because I do see the world from an alternate view and love the unexpected things in life. I love Chaos Theory, Quantum Physics, Mandelbrot Theory, and yes I am a geek. In the library world I love the work of Tim Sherratt. Not that I write about these topics because I am just an appreciator in those lofty realms.

In recent years, since my parents died, I have found my ‘voice’ become silent. I have explored the reasons but it still eludes me. So I embrace this challenge to #glamblogweekly as a means to find my voice once again. Bring on the questions.

Deliberation Reflection

So many times over the years since I was five years old, I have entered this iconic building: the State Library Victoria. Sometimes for work, or study, or just for the pure delight of standing in its gorgeous space surrounded by significant works expressed in books, art, and other media.

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This time I returned for work and I felt fortunate to be selected for this unique training experience. Thirty-seven library staff from Victoria’s public libraries and the State Library were to deliberate on a topic. Led by the engagement professionals of Mosaic Lab, the old classroom model of teaching was abandoned and replaced by an interactive, collaborative, and inclusive method. All attendees were engaged fully. No one person could sit back and relax at the back of the room. The best thoughts were drawn out of each individual, then honed into a clear precise idea.

This style of training follows the International Association for Public Participation IAP2 model. It began with a warm-up one day practice session where the method was applied to real library world cases. Then we viewed a webinar to provide information about the deliberation sessions. An online forum placed on Loomio provided a platform for introductions, comments, and relevant reading materials.

The remit to be deliberated on was:

What are the ten best ideas for engaging the community to design transformational library services?

Day one involved some quick getting-to-know each other exercises, followed by some discussions to discuss the purpose, goals and rules of this deliberation. We looked at the reading materials once again and discussed one of the main current strategic documents on use at public libraries in Victoria: Victorian Public Libraries 2030 Strategic Framework. It was interesting to hear the comments from others who were new to this work. Written in 2012 from a huge collaborative brain storm effort towards future mapping, after only five years it is looking dated. Some scenarios have eventuated such as the rise of entrepreneaurship, and brain deterioration problems, while other scenarios have not yet come to pass in a significant way. Opening the doors to the community has brought a wide range of challenges that were unforeseen, and this is predominantly due to restricted and limited library spaces trying desperately to accomodate overwhelming and conflicting demands.

Five presenters were selected to provide further context, expert knowledge, and stimulation. These presenters were: Christine McKenzie, Municipal Association Victoria Executive Assistant for the Public Libraries Victoria Network, and International Federation of Library Associations President Elect; Karyn Siegmann, Manager Libraries at Bayside City Council, Chris Kelly, CEO at Goldfields Library Corporation, and two designers/architects with specialties in participatory design and human-centred design. These people offered five presentations and discussions to five groups, instead of one discourse to the whole. This enabled informal discussion and question time adding a depth of insight into the community engagement process.

After lunch we began on the ideas. First we were allowed to write down our own ideas. Then we shared them with three others, discussing them all and agreeing to three or four of the best ideas from the group. These were offered to the whole group, arriving at a total of 21 ideas at the end of the day.

On the second day the ideas had been posted onto voting boards. Each person placed a vote against each idea. These votes provided a weight: ‘love it’, ‘like it’, ‘live with it’, ‘lament it’, and ‘loathe it’. The 80-20 rule applied so that any idea slipping below 20% was discarded. However it was checked first to ensure this assessment was right. A minority report could be submitted if there was strong enough sentiment by anyone.

On first count four ideas were discarded because they fell below the line. Discussion ensued that some of the ideas were in fact similar or part of another idea. This resulted in matching that brought the total number of ideas to ten. Two of the most popular ideas absorbed two or three of the smaller ideas.

So with the valid ideas on the table we split into working group to flesh out and describe the ideas. I ended up working on an idea that I didn’t really like much or had much passion for, but that is part of this collaborative process and it is good to bring an impartial eye to the idea. We quickly listed the title, purpose, rationale and a couple of references for examples or similar ideas done elsewhere in the world. This was efficiently and quickly completed with 37 people working on ten separate sections of a live Google document.

We swapped blurbs with a nearby group giving feedback and opportunity to hone the description further. Then our two groups worked on the preamble for the whole document, a colleague quickly typing up an excellent introduction.

The finished document was then shown to the whole group on a large screen. We all had the opportunity to ‘red card’ an idea and give further feedback about any perceived flaws. This process was a lively debate that ultimately resulted in all ten ideas staying fixed to the final report.

The finished report was printed and formally presented to the representatives from the State Library Victoria, Debra Rosenfeldt, Manager, Public Libraries and Community Engagement at State Library of Victoria, and Paula Kelly Paull, ‎Manager Learning Communities at Hobsons Bay City Council and representative of the Live and Learn group of the SLV/ PLVN.

I left the State Library late on a Friday afternoon on the eve of the Queens Birthday long weekend. Wearily I walked along Swanson Street Melbourne towards Flinders Street Station, with the lively singing of soccer fans going to see Argentina play Brazil at the MCG.

Oh, and what were the ten best ideas for engaging the community to design transformational library services? Well I’m sure the report will be published and made available on the PLVN website soon.

Alexa, Jelly, and Web 3.8

Forget Web 2.0! That is so 2005! Now we have Web 3.8. Wow!

What is that? Remember ‘six degrees of separation’? Well, according to Biz Stone, the guys who came up with that theory have done more research and found that in this digitally connected era, the degrees of separation have reduced to just 3.8.

Rich Roll interviews Biz Stone in an intriguing interview where Biz explains his newest website and system – askjelly. Biz Stone is one of the guys who co-founded Twitter. Oh – that Biz Stone!

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Askjelly is a systemised knowledgebase that uses people for answers instead of text-based information on the Internet. As Rich and Biz spoke I realised that Librarians might finally be out of a job. The famous quote by Neil Gaiman: ‘Google can bring you back 100,000 answers. A librarian can bring you back the right one.’, might finally be defunct. Biz has found a way to crowd-source the subjective questions.

So I put askjelly to the test and posed the question: “What will happen to Librarians in the age of knowledge-bases, ‘jelly’ and AI?

And shortly thereafter I received two thoughtful replies:

From CallKathy:

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And from Chris:

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Biz’s theory is that there are not really unique questions, and that someone on this planet will have the answer for you.

He then went on to show how this technology works with Amazon’s Echo and Alexa and it evoked similarities to the AI robot in the movie Her.

Rich Roll has kindly listed a lot of the relevant articles and links in the show notes of his podcast information and it’s well worth a look.

As for the success of #askjelly and the future of Librarianship – only time will tell.

 

A kick from an Information Flaneur

Back in August last year I responded to a blog post by another Librarian – but didn’t publish it. It sat in my files forgotten and the busy-ness of life took over.

Now six months later I notice that this Librarian has not published anymore content on his blog. I wonder why? Perhaps some of the possibilities I suggested in my response could have made an impact. But I’m only guessing based on my own imagined restrictions. Here is my response:

So yes Hugh I agree! I agree with everything you said. And I love the term you have coined “Information Flaneur”. It is the perfect label for this concept of today’s librarian that you promote. It has that sophisticated French ring that resonates with the ideological salon discussions for which the French are famous. And who would not love a random wander around Paris? Pick me!

And….I love the minimalist design of your website – very cool! (Maybe about to undergo a facelift, refocus, or hiatus?)

So to the content of your blog post; because our job is all about the content don’t you think? Here is my response to your challenge:

I wrote back in 2008, that I see the “reference interview” as a unique conversation of shared discovery. So I agree with you. There is no pat model for new librarians. We need to find our way in a flexible, open, responsive, and helpful way that suits the needs of the customer. Our small advantage, even in this era of easy access to the information pile, is that we understand the architecture of how that information is created, gathered, stored, and distributed. So that allows us to be able to take some shortcuts that others might not know. We can shine a torch on our partnered wander in the dark, and hope not to end up in the catacombs – unless that is where we’d want to go; or where we enjoy going by accident.

I love this notion that you suggest by using the term “flaneur”; we can browse, not knowing what it is that we will find, and then be inspired to learn something new and random that could launch our lives into a direction previously unperceived. We don’t know what we don’t know. I love searching the subject headings in library catalogues using terms like “resilience” and then discovering a new book and author that I had not previously heard about. Such as Magical Journey: An Apprenticeship in Contentment by Katrina Kenison. It is a great read for older women, empty-nesters, new at grieving for lost friends and family.

Back in 2011 and 2013, I researched Aussie Librarian bloggers because I enjoy reading about current trends and thinking in our field (like you). I wanted to know who was saying what. I was searching for opinion, but found little, except for a handful, of which yours stood out; and I complimented you for that.

Back in 2013, I researched library podcasts and found these and still listen occasionally.

You set the bar high Hugh. You are insightful, knowledgeable, well-read, and articulate. You display a generosity of spirit by inviting others to join in the conversation. But I think you do not want “yes-men”. Your online jousting with heavy-hitters such as R. D. Lankes about the pros and cons of 3D printers in libraries makes me think you enjoy getting your adrenalin pumping from these kinds of debates. You want to have your mind challenged and opened with new insights provided through passionate discussion, somewhat like the French salons of yesteryear. Me – I prefer mulling quietly.

So here are some possible reasons or excuses for the lack of meaningful and well-considered opinion online that we crave:

  • Organisational Policy – have you read the Social Media Policy of your governing organization? Silly question – of course you have. It is so restrictive that who would want to even peep (or tweet) about anything that could be remotely interpreted to be about work by your employers? And I have worked on a committee that created a Social Media Policy and Procedure for local government, so I realize both sides of the discussion. I notice though, that your posts talk about our profession rather than your employer. You are smart in that regard, but it would deter many others.
  • Time constraints – after a week of full-time work, who has time? How much time is left in a day after commuting, exercise, grocery shopping, cooking, eating, yoga, meditation, chores, reading (for pleasure and work), watching the next episode of Breaking Bad legally borrowed from the library, watching my son play football, and more. Who gets the time to write a well considered blog post, let alone read any?
  • Blank stares – you know that look you get when you say the word “blog”? You and I know it is all about the content and the web is just the platform and distribution media. Maybe we need to come up with a new term for blog? Got any French terms that would fit?
  • Powerlessness – further to the discussion about the mechanics of blogs is the lack of awareness there seems to be about how to harness the power of blogs by using software platforms and apps such as Feedly. This is another area where Librarians excel and can lead the way (if we manage to work past the glazed eyes). It astonishes me how many library professionals don’t know about this simple tool and how to use it for personal and professional development. To me it seems like a gardener who doesn’t use a wheelbarrow. (Although my wheelbarrow is a bit full and needs emptying and refilling.)
  • Self-protection – how open do you want to be online? Do you really want to reveal everything? You don’t and nor do I. But where do you draw the line? There is a valid push for people to be authentic online, and I applaud that approach. But really? And who cares? And what about trolls, haters, fraud, and opportunists?
  • Work versus personal – it’s important to have a focus for a blog I think, and our profession is perfect for writing about online, but even when you try to focus on our line of work, without discussing our employers, over time personal stuff gets in the way and affects what is on our mind and what we are willing to put up for public knowledge. I can think of a few blogs that I enjoyed reading that were sidetracked because cancer came into their lives. Over recent years I have had enormous personal life changes that have influenced the circumstances of my professional work.

So there you go Hugh: how’s that for a comment? I hope others in our industry jump to your little challenge. It has only taken me six months.

P.S. Good luck with the changes in your work scenario.

An afternoon with ALIA

I was fortunate to be able to attend the final afternoon session of this year’s ALIA Conference in Melbourne.

Here is my summary:

eSmart Libraries Sallyanne English presented an overview of the Esmart Libraries program. Hume Libraries have recently been accredited. The eSmart program offers a framework for libraries so they can work towards incorporating cyber-safety into policies, procedures, training and technology use by staff and customers.

The Big Projects – update From the successful National Year of Reading in 2012, the Love2Read brand continues as a nationwide marketing effort. The Reading Hour is a current effort they  promote. They invite stories and stats from Australian libraries to spread the message.

Return On Investment Demonstrating the value of libraries is an ongoing need and there are many reports and advocacy tools available on the ALIA and PLVN websites. Of note in Victoria are these reports: Libraries 2030Creative Communities Cultural Benefits: and Dollars and Sense. These reports can be found here. NSW libraries offer this report for future planning.

ALIA PD Scheme Judy Brookner talked about the value of becoming a certified professional through the ALIA PD scheme.

IFLA update Marian Morgan Minden talked about the Lyon Declaration which highlights the need for open access to ICT. IFLA invite people to nominate a must-see library to the list of 1001 libraries to see before you die.

Digital Capability An overview of digital capability of libraries was presented by Sarah Slade of the NSLA Digital Preservation Group. This project has allowed an shared understanding of the needs and capabilities of libraries to manage digital materials.

It was also great to catch with colleagues/friends from across the State.