The numbers are not adding up

I love number crunching, gathering statistics, looking at the trends over time, converting to graphs and charts, and then interpreting this into a narrative.

Tim Sherratt is a Master Data Visualiser and has created some exceptional work that illustrates a beautiful narrative. As a leader in his field the University of Canberra is lucky to have him and someone I can look up to when I feel my geeky tendencies are weird.

The Public Libraries of Victoria have kept data over decades and it is freely available online for all to see and interpret. Of course questions arise when you look at this data, such as, how were the ‘visits’ data counted? And does that data count both in and out, or just one, one leg or both, a baby stroller? Has the counter been knocked out of alignment or is the system for the gates not working?

The overall narrative that emerges from this data is important when communicating to others the messages about what is going on; especially for those in government who control the funds and share out the cash for public services.

The numbers tell us that: physical visits are decreasing continuing to follow a trend over many years of tracking. Loans of physical library items also continue to follow a downward trend. Memberships too continue to fall and so not as many people in our community think it is important to join their public library.

And yet by observation we see that story-time sessions are overflowing, reservation lists for the latest item are long, every chair has a body sitting on it, and the public computers are full all day every day. So what is going on here?

This is where the data interpretation leads us – to ask more questions. To find out what the data gathering might miss.

We hear that people in difficult social and economic circumstances will come into the library spaces, but not join or borrow items out of fear of fines or loss of materials.

We know that people are staying longer in our spaces and that the questions people ask take longer to answer and satisfy. So far this had not been adequately accounted for in the data analysis.

The impact of the Internet and the corporate giants of Google, Amazon, and Apple, is a major factor for public libraries. eBooks are cheap and easy to access online. So too is information and ‘facts’. Books hiding on dark shelves arranged in systems only Librarians understand is a model long gone.

So what?

Library leaders have been proactive over many years by creating gorgeous new public library spaces, offering electronic collections, making library websites and catalogues dynamic and easy to access, highlighting collections through displays, exhibitions, programs and events, and interesting and relevant collaborations with other organisations.

Academic research by industry leaders have resulted in some excellent work that describes the library work in context and with hope.

  • Libraries Work! The socio-economic value of public libraries – 2018
  • Reading and Literacy for all: A strategic framework for Victorian public libraries – 2015-18
  • Creative Communities:  The cultural benefits of Victoria’s public libraries – 2014
  • Victorian Public Libraries 2030 Strategic Framework – 2013
  • Dollars Sense and Public Libraries The landmark study of the socio-economic value of Victorian public libraries report – 2012
  • Being the Best We Can framework and toolkit- 2011
  • Libraries Building Communities – 2005

These reports can be found here.

My own number crunching and analysis provides positive stories too, and these I share with the team I work with in order to make advocates of us all.

And yet the library industry remains under threat. Precious public funding goes elsewhere.

I believe that “libraries change lives” or I wouldn’t have worked in this field for so long. Especially when it was not my first choice for a career.

So what choice is there than to continue to work hard, go with the flow, and find inspiration from the good stories we hear every day, knowing our work is of value.

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The Creative Library

Annie Talvé and Dr Sally Gray presented a workshop at Dandenong Library that I attended. The Creative Library builds on the work they presented in their 2014 report Creative Communities: The cultural benefits of Victoria’s public libraries. This report can be found on the Public Libraries Victoria Network website.

A room full of library professionals enjoyed a fun and informative day “thinking with our hearts, heads and feet” led by Annie and Sally. We challenged our presumptions, analysed our actions, and debated about our work.

As a designer in my early years, and a lover of art, design and all creative endeavours, no one needs to remind me that ‘everyone is creative’. My attitudes are creative. I always think outside the box. Flexibility of thought is an asset in all we do in this life.

Annie runs Project SiSu which “is a creative consulting practice specialising in tackling organisational transitions and framing the benefits of culture in all its varied forms”.

I recall attending a workshop led by Annie at Waurn Ponds Library several years ago. She was then embarking on her research for the resulting Creative Communities report. The New Nirvana on her website sums up the conversations from those workshops.

Silent Reading Party

Is that an oxymoron? How can you ‘party’ when you are reading silently? Well I guess that is the hook.

“We were all going to be at home alone reading; why not do it together?”

It is a concept that took off in the US and attributed to Daniel Handler (also known as Lemony Snicket). Although here Christopher Frizzelle takes credit for the idea. I don’t really care who came up with the idea; it is ‘novel’ and gaining popularity in today’s noisy world and equally noisy libraries.

Several public libraries in Australia jumped on the bandwagon this month. Here Jeff O’Neal of Book Riot offers how to host a Silent Reading Party in 7 easy steps.

IMG_3320We held one at the library where I work. I tried to create a cosy setting for the people that came along. And there was wine! The whole concept was appreciated and enjoyed with requests to do it again. #glamblogweekly

 

Co-Creating Experiences of The Book

Or … event planning at public libraries.

The Cause

Participatory learning is not a new concept, but becoming widely adopted as a valid way to engage with communities. Public libraries have used this approach in recent years to highlight their value and to support literacy development in our diverse local populations.

Libraries have great books and so much more, but there is a prevalent need to let people know this. One great method is to extend the power of the book by inviting authors to come along to provide further explanation, context, ideas, and personal story. This enriches the experience of the book for the library users and hopefully actively supports the IFLA credos about intellectual freedom, inclusion, fostering creative and critical thinking.

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Kylie Ladd and Liane Moriarty at Frankston Library 2015 (photo by me)

The Sponsor

The sponsor is the governing organisation that provides the required funds to deliver these events, with a mandate towards social inclusion, public wellbeing, and community participation. The process can be upheld through regular checks and balances,  reporting, and goodwill and integrity.

The Organiser

In this description, that would be me, and I have a process, a small team, venues, a budget, and no shortage of ideas. I am naturally organised and with project planning experience from my Industrial Design background, I love a good project plan. The main tool for my process is a spread-sheet in a multitude of variations. I can be juggling anywhere from 5 to 15 events and promotions simultaneously, all at varying stages in the process. I love a good Gantt chart but have simplified to a simple timeline. I prepare a communication plan for my team and other essential documents such as a media release.

The Speaker

Booked Out Agency serves as a perfect partner as a provider of authors as speakers. What a wonderful and empowering mechanism for authors to be able to extend their work! They are my first resource when I am planning to fill my events calendar.

Having found a speaker and agreed to the time, fees, etc. it is up to the speaker to engage with the audience.

Authors who are not well-known or just launching their first book can try to jump onto the speakers route through public libraries. This does require a bit of self-promotion and leg-work by the author to make the connection and pitch their worth to the library events organiser (me). Fees for speaking will be much less depending on what is expected and agreed. Sometimes free use of space in exchange for the speaking event can be a viable way for an unknown author to get into this field.

Once ‘on stage’ it is entirely up to the speaker/author to engage the audience. Not every speaker fully realises this opportunity provided to them. It is a special and unique platform to have the spotlight, to speak their truths, to say their piece. Some waste it. Some don’t inspire. Some are self-indulgent. Some are just inexperienced. Some can write eloquently but not be able to speak to an audience well at all. It is a performance to some degree. Expert speakers can talk underwater – for hours. Great speakers inspire, are humble, and authentic. Some just have one great idea that can hold an audience spellbound for an hour. 

The Audience

People have to feel inspired into action to come along to a hear a speaker. Sometimes popularity or notoriety is all it takes to fill a space with eager attendees. They come with expectations, wanting to get ‘something’ from their investment of time and/or ticket price.

It is a serendipitous outcome. My attitude is based on the idea that whoever is in the room was meant to be there. Any particular mix of people will shape the event into the unique experience that it is. Any messages shared by the speaker or the attendees are expressed for all to hear and learn from.

The Results

This past year I have been successful in attracting people into the library who are not our regulars, or even library users. Does this translate into new memberships and more loans? Probably not. That is part of the aim but not in an overt or pushy manner. The hope is they will see the benefits and come back soon.

The results are dynamic, unique and engaging. Hopefully it reflects the objective: that we engage with the people in our community to inspire learning, support literacy development, encourage freedom of thought with the ability to think critically. We hope to instil this love of libraries into everyone of us.

Other Explanations

While researching the topic to see what others say about this ‘occupation’, I came across two descriptions that I particularly like:

#glamblogweekly

Tell me

A realization struck me as I sat in the audience listening to Doctor Bruce Wells talk about happiness: I am living my life aligned to my passions and values. My employed work is to plan and organize library related events for the interest and benefit of our local community. It is a privileged position and while, in general, library work does align with my values associated with ethics, morals, and liberty, Dr. Wells made me realize that for me there is something deeper.

 

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Dr Bruce Wells at Frankston Library 16 April 2016

I love reading and books. I love being exposed to new ideas. I love to imagine other worlds and lives that exist between the pages. I love being told a good story. I love feeding my hunger for exploration and discovery. I love sitting at home in a comfortable chair absorbed in the latest good read. Working in a library, invites, supports and encourages others to read a good book and learn new things.

But it is my work that takes this one step further. What good are books full of treasured stories if they sit idly waiting on shelves gathering dust? What makes people pick it off the shelf and open the cover? It relies too heavily on serendipity. Library staff create displays and programs to highlight and celebrate books and themes in order to help people see what they don’t always know is there. (I read ebooks too and I am well aware of the new consumer habits associated with obtaining ebooks, but for this post I am focussing on our public libraries and print books. Many people don’t know that you can borrow an ebook for free from a public library; but that’s a whole other post).

But I go one step further. I invite authors to come along and speak at our library. What better way to bring books to life than to have the author there before you, in the flesh, to tell you more about their ideas?

Being told stories is a cherished human activity that goes back before books. Campfire stories are still a favourite thing to do when we can. The popularity of TED Talks is no surprise. We all love to hear something interesting. Then we might follow up this interest by exploring more on the topic.

So my realization was that I am able to share my own love of reading, books, and storytelling, by inviting authors to come and speak in person at our library. Local people can enjoy hearing stories told, and the writing craft explained, by the authors themselves. Books are thus brought to life. It is a true privilege for me to be in this position to be able to bring about this unique alchemy.

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Ali MC and Abe Nouk at Frankston Library 19 March 2016

These are the authors that I have organized speaking events for over the past year:

And these are the events that are coming up soon:

Sprucing Up the Library with Kevin Hennah

Kevin Hennah is like a comedy act for Librarians. He is funny, sarcastic, and knows how to provoke his audience. He regularly sprouts comments like:

If I have to hear the word ‘makerspace’ one more time…

And:

The Internet has moved the goal posts, yet many libraries keep kicking in the same direction.

And:

If you have RFID, why do you still have this Titanic circulation desk?

I enjoyed his workshop that reiterated concepts that I had heard before:

  • Ditch Dewey in preference for genre collections.
  • Create boutique style collections.
  • Use face-out displays of books.
  • Adopt clear signage.
  • Use ‘library’ as the strong brand that it is. Don’t adopt new names such as ‘Learning Centre’ or ‘Community Hub’ or ‘LINC’.
  • Weed, weed and weed.
  • Make space for seating for customers.
  • Ditch the pin-board displays in favour of screens, QR codes, and quick pick displays.
  • Blame Kevin.

 

SiLLé Library Engagement

I want to tell you about this concept – the Self Initiated Life Long Learning Experience. This is a new acronym created by me a few months ago. It is a way that people use the library that is currently not described in any way. This to me is one of the backbone features of the library. It is something I have called SiLLé

Self – it is about the individual; not your parents or your school or your workplace.

It is initiated by the individual; not by a curriculum, or a government organisation, or a rigid course.

The double ‘l’’s stand for Life Long Learning; that is self-explanatory I think. It could have been three ‘I’’s but that would have been silly.

Public Library, Nice, France

Public Library, Nice, France

é – because it is an experience. ‘e’ also represents the electronic medium of the virtual and digital world that libraries are part of. The French accent I put in just to give the acronym some French flair, but also because the French appreciate the value of the silly idea. This public library in Nice France is proof of that.

Here is an example of the self initiated lifelong learning experience.

A few years back I read this library book. The Buddha, Geoff and Me by Edward Canfor-Dumas. I enjoyed it immensely. The book introduced some things that I had not heard about before:

  • SGI Buddhism
  • A chant that featured heavily in the story But I was curious to know how to pronounce the chant and what it sounded like.

So I listened to an audio copy of the book and enjoyed the story once again. I heard the pronunciation – “nam-myoho-renge-kyo” – but sadly no chant. So I hopped online to research these things. I found various versions of the chant on YouTube. And I found that the chant means “Devotion to the Mystic Law of the Lotus Sutra”. I also found out that SGI Buddhism stands for Soka Gakkai International and this is a Japanese branch of Buddhism.

You could do all of this without the help of the library, however this is where the library catalogue serves as a precision tool for the masterful library users. Using the library catalogue I can bring up the record of the book I enjoyed and then cross-reference by subject to find more books on the topic, or by that author to see what else this guy has written, or by the narrator because I enjoyed hearing the gorgeous English accent of Nicholas Bell.

So the self-initiated lifelong learning experience continues… It is a truly unique intellectual wandering specific to me, and my random interests; as it is for everyone. Through this process we learn new things, our knowledge increases, and some of these pursuits might lead to something like a job; but not necessarily. However the impact that is has on improved literacy is immense. And we know that improved literacy helps with freedom of expression, civil liberty and a democratic society.

Now let me tell you a story about this man Og Mandino. Augustine Mandino was born in 1923. After schooling he joined the U S Air Force where he became a military officer and a jet fighter pilot. He flew during World War II. After his military duties, Mandino became a door to door insurance salesman. But he was really bad at it. He became an alcoholic, failed his family, and became destitute. He wanted to commit suicide. He went to a gun shop to get a gun and end it all. But the gun shop was closed.

Next door there happened to be a library so he went in to wait until the gun shop opened. He browsed through the books in a library, and it was the books about self-help, success and motivation that captured Mandino’s attention. He began reading and found himself there at the end of the day, having forgotten all about the gun. He read hundreds of books that dealt with success, a pastime that helped him alleviate his alcoholism.

He found W. Clement Stone’s classic, Success Through a Positive Mental Attitude, and this book changed Mandino’s life. He wrote the bestselling book The Greatest Salesman in the World. His books have sold over 50 million copies and have been translated into over twenty-five different languages.

Mandino eventually became a successful writer and speaker. This was before the Internet and before TED talks. He died in 1996.

The library saved his life. Because…

  • It was there
  • It was open
  • It was free to enter
  • It was inclusive
  • Full of many books on a vast array of topics
  • He was not answerable to anyone
  • His personal SiLLé experience with the library saved his life.